Privacy Policy

Last updated: 27 September 2026

Lawyers London ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit lawyerslondon.uk (the "Website") or submit an enquiry through our contact forms.

We are the data controller for the personal information we collect through the Website. We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

In short: When you submit an enquiry, we collect your name, email, phone number, and a brief description of your legal matter. We use this information solely to connect you with a qualified solicitor who can help. We do not sell your data, and we do not send marketing emails without your explicit consent.

1. Who We Are

Lawyers London is a legal marketing and referral service operating in the United Kingdom. We connect individuals and businesses seeking legal advice with qualified, regulated solicitors based in London.

For the purposes of UK data protection law, Lawyers London is the data controller of the personal information you provide through this Website.

2. What Information We Collect

We may collect the following categories of personal information:

Identity data: your full name.
Contact data: your email address and telephone number.
Enquiry data: the type of legal service you require and any description of your legal matter you choose to provide.
Technical data: your IP address, browser type and version, device type, and pages you visit on our Website (collected via cookies and analytics tools).
Usage data: information about how you use our Website and services.

We do not collect any special category data (such as information about your health, race, religion, or political opinions) unless you voluntarily include it in the free-text description of your legal matter.

3. How We Collect Your Information

We collect personal information through the following methods:

Directly from you: when you complete our enquiry form (either the popup or the inline form on the Website).
Automatically: when you browse the Website, we may collect technical data using cookies and similar technologies.

4. Why We Use Your Information (Lawful Basis)

Under UK GDPR, we must have a lawful basis to process your personal information. We rely on the following:

4.1 Legitimate Interests (Article 6(1)(f) UK GDPR)

When you submit an enquiry through our Website, we process your personal information on the basis of our legitimate interest in responding to your enquiry and connecting you with a qualified solicitor. This is the lawful basis we rely on for:

Responding to your enquiry.
Sharing your enquiry with a regulated solicitor who can assist you.
Keeping records of enquiries for legal and regulatory purposes.

We have carried out a Legitimate Interests Assessment (LIA) and are satisfied that our interests do not override your rights and freedoms, given that you have voluntarily submitted an enquiry requesting legal assistance.

4.2 Consent (Article 6(1)(a) UK GDPR)

Where we wish to send you marketing communications (such as newsletters or promotional offers), we will ask for your explicit consent and provide you with a clear opt-in. You may withdraw your consent at any time by contacting us.

4.3 Legal Obligation (Article 6(1)(c) UK GDPR)

We may process your personal information where necessary to comply with a legal obligation, such as responding to a request from a regulatory authority or law enforcement agency.

5. Who We Share Your Information With

We may share your personal information with the following categories of recipients:

Regulated solicitors and law firms: to connect you with a legal professional who can assist with your enquiry.
Service providers: third-party providers who help us operate the Website, including our form submission service (Web3Forms), our hosting provider, and our email service provider. These providers act as data processors and are contractually bound to protect your information.
Professional advisers: our accountants, auditors, and legal advisers, where necessary.
Regulatory authorities: where required by law.

We do not sell your personal information to third parties for marketing purposes.

6. International Transfers

Some of our service providers (such as Web3Forms) may process your data outside the UK. Where this happens, we ensure that appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or the UK Addendum to the EU Standard Contractual Clauses, to protect your personal information.

7. How Long We Keep Your Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

Enquiry data: retained for up to 24 months from the date of your enquiry, to allow follow-up and to maintain records of our referral activity.
Marketing data: retained until you withdraw your consent or unsubscribe.
Technical and analytics data: retained for up to 14 months in accordance with our analytics provider's default settings.

After these periods, your information will be securely deleted or anonymised.

8. Cookies and Analytics

Our Website uses cookies and similar technologies to improve your browsing experience and to analyse how visitors use the site. You can control cookies through your browser settings.

We may use third-party analytics services (such as Google Analytics) which collect anonymised data about your visit. These services may set their own cookies. Please refer to their respective privacy policies for more information.

9. Your Rights Under UK GDPR

You have the following rights in relation to your personal information:

Right of access: to request a copy of the personal information we hold about you.
Right to rectification: to request that we correct any inaccurate or incomplete information.
Right to erasure: to request that we delete your personal information, subject to certain legal exceptions.
Right to restrict processing: to request that we limit how we use your information.
Right to object: to object to our processing of your information based on legitimate interests.
Right to data portability: to request that we transfer your information to another organisation.
Right to withdraw consent: where we rely on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details in section 12 below. We will respond to your request within one month.

10. Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption in transit (HTTPS), access controls, and regular review of our security practices.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

11. Complaints

If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office

Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone: 0303 123 1113

Website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns before you approach the ICO. Please contact us first using the details below.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Lawyers London

Email: privacy@lawyerslondon.uk

Website: lawyerslondon.uk

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when the policy was last revised. We encourage you to review this page periodically.